Privacy Policy

Effective Date: May 26, 2026

Welcome to iFIX NYC. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and SMS communications.

Information We Collect

We may collect the following information from customers:

• Name
• Phone number
• Email address
• Device information related to repair services
• Billing and payment information
• Communication preferences

Information may be collected when you:

• Visit our website
• Submit a repair request
• Contact customer support
• Sign up for SMS notifications
• Visit our physical store

How We Use Your Information

We use customer information to:

• Provide device repair services
• Send repair status updates
• Communicate regarding repair approvals or delays
• Notify customers when devices are ready for pickup
• Process invoices and payments
• Provide customer support
• Improve our services and website experience

SMS Communications

By providing your phone number and opting in, you consent to receive transactional SMS messages from iFIX NYC related to your repair services.

These messages may include:

• Repair status updates
• Repair completion notifications
• Appointment confirmations
• Pickup reminders
• Customer support communications

Message frequency varies depending on your repair activity.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

Information Sharing

We do not sell, rent, or share customer personal information with third parties for marketing or promotional purposes.

SMS consent is not shared with third parties or affiliates for marketing purposes.

We may share information only when necessary to:

• Process payments
• Comply with legal obligations
• Protect our rights or prevent fraud
• Support repair-related operations through trusted service providers

Data Security

We implement reasonable security measures to protect customer information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand website usage.

Users may disable cookies through their browser settings.

Your Rights

You may contact us at any time to:

• Request access to your information
• Update or correct your information
• Request deletion of your information
• Opt out of communications

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.